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Tesla driver stranded after keyless smartphone app loses service





20 January 2017


teslastranded

Ryan Negri, a Tesla Model S owner was left stranded in Red Rock Canyon near Las Vegas after his car’s keyless smartphone application stopped working.

Negri used his smartphone application to unlock and start his car instead of the car keys, which he left back home, when he went out for a quick drive to go and take some photos of the surrounding mountains,  the Telegraph reported.

Tesla’s keyless smartphone application feature lets owners to lock, unlock and start the cars remotely, as well as monitor their status. However, Negri’s trip didn’t go as planned though.

“Six miles down the road we decided to turn back, but before that, had to adjust Mozy & Millie’s car bed, so I exited the vehicle…bad idea,” Negri said on an Instagram post. “Need to restart the car now, but, with no cell service, my phone can’t connect to the car to unlock it.”

The driver wasn’t aware that there needed to be cellular service, otherwise there is no communication with the company’s servers and it’s impossible to start the car.

Negri’s wife walked back for just over 3km to find signal and called a friend to bring them the keys to the Tesla. Negri says that he will always have them with him from now on.

Stranded 6 miles from home, 2 miles from cell service; our Saturday morning. The thought was to go for a quick drive to take some photos of the freshly-fallen mountain snow. Having only my phone in my pocket, I unlocked and started the car with it, and we left. 6 miles down the road we decided to turn back, but before that, had to adjust Mozy & Millie’s car bed, so I exited the vehicle…bad idea. Need to restart the car now, but, with no cell service, my phone can’t connect to the car to unlock it. Even with cell service, the car would also need cell service to receive the signal to unlock. @amymnegri, the hero she is, started running to reach cell service height. After about 2 miles she reached signal and called a friend for a ride to the house to grab the key fob. The key that will always be with me (now) when I drive that car.

A photo posted by Ryan Negri (@ryannegri) on