Isuzu and Mitsubishi extend warranties due to COVID-19

Isuzu Motors South Africa (IMSAf) fully supports the measures which have been implemented by the President Cyril Ramaphosa during the lockdown period to contain the spread of COVID-19 in the country.

The company recognises that during this critical period it is important that essential services which are supporting South Africa during this crisis must continue and to this end several vital goods are being transported across the country in Isuzu commercial vehicles every day. Chris Jonck, Isuzu Motors South Africa Executive: Aftersales, Subsidiaries and Joint Ventures, said Isuzu is committed to ensure that these vehicles remain on the road during the lockdown period. “Our aftersales team is on standby and customers can rest assure that their vehicles will get the necessary technical support to minimise the risk of downtime, thus ensuring ongoing supply of essential products and services.”

In addition, IMSAf will provide a grace period of one month to Isuzu customers, supporting the servicing of vehicles, without affecting their warranties. Customers can also make use of corrosion inspection after lockdown up to Friday, 15 May 2020 regardless of mileage and the age of the vehicle. “We are committed to ensure ongoing service and support to customers who are carrying out essential services during the lockdown period and we are taking into consideration the limitations of getting vehicles serviced during this time,” said Jonck.

Mitsubishi Motors South Africa (MMSA) is also doing its part to fight the Covid-19 pandemic by coming to the rescue of its customers during the lockdown.

“We are 100% committed in doing our share to clamp down on the spread of the deadly Corona Virus. All our Mitsubishi Motors SA dealerships, workshops and service centres will be closed for the duration of the lockdown announced by South African president Cyril Ramaphosa,” says Nic Campbell, General Manager of Mitsubishi Motors South Africa (MMSA).

“However, MMSA realises this might cause a different problem for Mitsubishi owners who need to have their vehicles serviced during this time, especially those that have come to the end of their vehicles’ original warranties and would have had them serviced during the lockdown period.

“We have therefore extended all active Manufacturer Warranties by 21 days so that owners can still have their vehicles repaired as per the policy documented and disclosed in the warranty and service book should relevant repairs be required during the lockdown,” says Campbell.

This includes the 5-year service / maintenance plan provided that the maximum covered odometer distance has not been reached and all maintenance and services were done at accredited MMSA outlets and are up to date.