As the national lockdown continues to have a negative financial impact on some customers, WesBank says it remains committed to processing all payment relief applications as soon as possible.
“While we recognise that there was an initial delay due to the sheer number of applications, good progress has been made. We are fully committed to easing the strain on our customers,” it stated in a recent press release.
WesBank’s payment relief measures were announced on 1 April 2020 and individual and business customers whose financial stability was impacted by Covid-19 were encouraged to contact the bank to discuss alternative payment arrangements. These measures will continue to be available until 30 June 2020.
Since the announcement the bank has received a significant number of requests for assistance and acknowledges that there have been delays in getting to each and every customer due the sheer volume of applications. The bank continues to work tirelessly to ensure that customers are attended to as quickly as possible.
“This has been a difficult period for South Africa and the world, and we empathise with society, and especially those who find themselves in a financial predicament due the crisis. It is unfortunate that there have been some delays in responding to all of our customers and for that we would like to apologise. Amendments to the system have been made to ensure a quicker turnaround time for responses”, says Ghana Msibi, WesBank Motor CEO.
Customers who are not familiar with the application process and require assistance are encouraged to contact us for further assistance. Our opt-in process requires a customer to request for assistance by sending an email to covidass[email protected] or [email protected].